Online Support

It is easy and quick to learn more about our services and products.

Are you looking for help with your netTALK device or service? We have a variety of resources to assist you with your needs.
  • easy to Setup Setup Learn how easy to setup your netTALK DUO
  • F.A.Q.s F.A.Q.s Find solutions from our frequently asked questions for quick help
  • Troubleshooting Troubleshooting Use troubleshooting section to for your netTALK DUO
  • Help Videos Help Videos Watch short videos for more easy solution for your DUO

F.A.Q.sFrequently Asked Questions (F.A.Q.s)

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Enter keywords to search for your question. For example, "phone number", "computer", "911 calls".





TroubleshootingTroubleshooting

Learn about how to resolve most common problems easily

DUO’s LED light is blinking red
  • This indicator is common when the main router is not communicating back to the netTALK DUO with an IP Address. Check the Ethernet cable to see if it is properly connected between the netTALK DUO and the router.
  • At certain times the main Ethernet cable may go bad. You may consider changing out the Ethernet at any point during troubleshooting
  • Make sure the router is powered on and is ready to go. If you are unsure if the router is turned on, check to see if it has flashing LED lights. You may also want to check your modem to see if there are any blinking LED lights on there as well.
  • If at any time, you see yourself having difficulty with the troubleshooting tips, contact technical support for further confirmation
DUO’s LED light is blinking Green then solid red
  • This is a common indicator that the netTALK DUO has been stopped from registering by a firewall. To find out what setting changes can help with this issue, click here.
  • If the steps listed on that website don’t help, give technical support a call for further verification your issue
Can’t make phone calls to 1800 numbers
  • To dial out to 1800 numbers, you need to dial with the 1800 plus the rest of the number. please verify that you are indeed dialing with the 1800 before the number
  • Check to see if the issue is happening to only one 1800 number or all 1800 numbers
  • If you are unsuccessful with the tips above, refer to technical support for more information
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I call out but I just hear a busy signals
  • Dialing out with the netTALK device requires you to dial with the area code, even on locally made calls. Make sure you’re dialing the area code when calling out
  • You won’t be able to make a phone call if you don’t have a dial tone. Verify that the main LED light is solid green
  • Make sure you are able to place a phone call to other numbers. If the above hasn’t proved helpful to your case or you are having problems dialing this one number, please get a hold of Technical Support for better reassurance to your case
I call out but I just hear dead silence
  • Dialing out with the netTALK device requires you to dial with the area code, even on locally made calls. Make sure you’re dialing the area code when calling out
  • You won’t be able to make a phone call if you don’t have a dial tone. Verify that the main LED light is solid green
  • Make sure you are able to place a phone call to other numbers. If the above hasn’t proved helpful to your case or you are having problems dialing this one number, please get a hold of Technical Support for better reassurance to your case
Don’t have a dial tone
  • A must phone must be directly connected to the netTALK device for it to obtain a dial tone. Check the connection between the phone and the netTALK DUO to ensure proper connectivity
  • If the main LED light of the netTALK DUO is not solid green, you will not have a dial tone. Please ensure that the unit is connected to a router or USB connection and that you have received the one confirmation ring. If not, please contact Technical support for more suggestions
DUO has no lights on the device but the device is powered on
  • The power source you are using is probably not powering up the netTALK DUO. try to use a different outlet or power source
  • If after trying a different power source you still don’t get any lights, you should change out the type of USB and AC adapter you have and try a different one to see if the cables are the problem
Make a call, it rings twice and it goes silent
  • This is usually seen when a firewall is blocking the flow of traffic in a network. For more information regarding what security changes to make, visit http://faq.nettalk.com/
  • If the steps listed on that website don’t help, give technical support a call for further verification your issue
Can’t register my E911
Let’s take the following address an example: 1600 N Pennsylvania Ave NW Washington DC 20500. Here is how it’s broken down

  • House Number: 1600
  • Street Prefix: N
  • Street Name/Num: Pennsylvania
  • Street Type: Avenue
  • Street Suffix: NW
  • City: Washington
  • State/Province: DC
  • Zip Code: 20500
If you are entering the address properly and you are being given an error code, report that error code to technical support for verification
LED on the DUO is solid orange
  • An orange LED light will appear when there is no internet connection. Check your internet connection for any service interruptions
  • You will also receive the orange LED light if you only have power to the unit. Make sure you have the Ethernet connection fastened on the DUO and on the router’s ETH port
  • If nothing helps, contact Technical Support for further assistance on this matter. More than likely a firmware update will help your cause
Tried to change my routers settings, but it still doesn’t help with my situation.
  • Make sure the router you are logging into is the router that has the nettalk device connected to it
  • Ensure you have an internet connection
  • Make sure the DUO is connected via an Ethernet connection to the router
  • If there are other settings you wish to try or unaware on how to make these changes, Technical Support can make these changes for you.
Purchased the nettalk Call plan and I cannot call a specific number
  • Visit your customer account manager and select from the left hand side the menu option “Call Simulator”. In that option, enter the number you are trying dial and see if you get any error messages. If you receive an error, contact Technical Support for further details
Need to have a firmware upgrade done on my DUO
  • To receive a firmware update on your unit, unplug it from the power and plug it back in after 10 seconds. If the main LED light flashes in this pattern (red/green/red/green), then your unit is receiving an update. If the unit does not take the firmware and you wish to obtain it, please contact technical support for a firmware update
Using the USB setup for the DUO but it’s not working over the computer
  • Check to see if you have the latest drivers installed on their computer
  • Going over the computer requires only the USB cable. Check to see that you only have the USB cable, plus a phone, connected
Call forwarding is not working
  • When you add a number to the call forwarding list, they must have a priority greater than 1
  • If you want to have the call go directly to the 2nd number, simply unplug the DUO from the power and any phone that calls
Star Codes for netTALK DUO Products
By entering any the Star codes found in our PDF, you can unlock several different options on your netTALK DUO device. Click here to download our Star Codes PDF
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Help Video TutorialsHelp Videos

Find netTALK help videos to assist you

Enter keywords to search for help videos. For example, "port", "setup".

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  • Setup DUO WiFi - Advanced Users

  • How to Setup DUO WiFi

  • How to Activate Phone Service

  • How to Retrieve your Username

  • Setup Call Block / Blacklist

  • Download Quick Support Application

  • How to log into your Online Account

  • How to complete your E911

  • Welcome to communication FREEDOM

  • 15 TV Spot

  • netTALK Smartphone Apps

  • The netTALK DUO™ - "Mirrors" Ad

  • The netTALK DUO's Features

  • How To Connect Your DUO To Computer

  • How To Connect Your DUO To Router

  • Setting Up The "Do Not Call" Feature

  • Features You May Be Unaware Of

  • How To Retrieve Voicemail





DownloadsDownloads

netTALK DUO WiFi Management Tool

Configure your netTALK DUO WiFi for Windows/7/XP/Vista operating systems.
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Track OrderTrack Order

Locate your order after 24 hours

Pls allow 24 hours for your tracking information to be updated in the system
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Speed TestSpeed Test

Test the speed of your internet connection

Minimum Requirements: Download Speed: 128 kbps (or 0.125 Mbps) Upload Speed: 128 kbps (or 0.125 Mbps) If your download speed is higher than 128 kbps (0.125 Mbps) and your upload speed is higher than 128 kbps (0.125Mbps) then you are a good candidate for netTALK’s DUO.
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